Return & Refund Policy

At Kashmir Watan Qurbani, we are committed to providing a trusted and reliable Qurbani service during Eid ul Adha. Due to the special nature of Qurbani bookings, our Return & Refund Policy is different from standard retail purchases.

Each Qurbani order is specially arranged, prepared, and allocated according to the customer’s selected requirements and booking details. For this reason, we do not accept returns or exchanges once an order has been confirmed and processing has started.

Qurbani Orders

Qurbani orders placed through Kashmir Watan Qurbani are personalised religious service bookings.

When you place a Qurbani order, we arrange the required Qurbani according to your selected option, quantity, and customer details provided at the time of booking.

As each order is specifically arranged for the customer, Qurbani orders cannot be returned, exchanged, or reused.

Cancellation Policy

Customers may request cancellation only before the Qurbani order has been processed or confirmed for preparation.

Once your Qurbani booking has been confirmed and arrangements have started, cancellation requests cannot be accepted.

We strongly recommend checking all order details carefully before completing your booking, including your name, contact details, selected Qurbani option, and collection details.

Refund Policy

Refunds are not normally available for confirmed Qurbani orders because each order is specially arranged and prepared based on the customer’s booking.

However, in exceptional circumstances, we may review refund requests, including situations where:

A payment has been taken incorrectly due to a technical issue.

We are unable to fulfil your confirmed Qurbani order.

An error has occurred due to Kashmir Watan Qurbani.

Any refund request will be reviewed individually and a decision will be made based on the circumstances.

Collection Policy

All Qurbani orders are available for collection only from:

Kashmir Watan Foodstores Ltd
Kent Street, Preston, PR1 1PJ

Customers are responsible for collecting their order at the allocated collection time provided by Kashmir Watan Qurbani.

Please ensure you bring any required order confirmation details when collecting your Qurbani order.

Missed Collection

If a customer is unable to collect their order during the allocated collection period, they should contact Kashmir Watan Qurbani as soon as possible.

Failure to collect an order without prior communication may affect eligibility for refunds or alternative arrangements.

Incorrect Information Provided By Customer

Customers are responsible for providing accurate information when placing their order.

Kashmir Watan Qurbani cannot be held responsible for issues caused by incorrect information provided by the customer, including incorrect names, contact details, or booking selections.

Quality Concerns

We take pride in maintaining high standards for our Qurbani service.

If you believe there is an issue with your order, please contact us as soon as possible after collection so we can review your concern.

Each concern will be assessed fairly based on the details provided.

Payment Issues

If your payment has been successfully taken but your order has not been created due to a technical error, please contact us immediately.

We will investigate the issue and, where appropriate, arrange a refund or provide a suitable solution.

Contact Us

If you have any questions regarding our Return & Refund Policy, please contact us:

Kashmir Watan Foodstores Ltd
Trading as Kashmir Watan Qurbani

Website: kwfood.co.uk
Email: info@kwfood.co.uk
Telephone: 01772 258111

Address: Kashmir Watan Foodstores Ltd, Kent Street, Preston, PR1 1PJ

Thank you for choosing Kashmir Watan Qurbani for your Eid ul Adha Qurbani service.